Frequently Asked Questions

 

What should I do in an emergency?
In the event of a fire, flood or other major emergencies, please call 911. Other maintenance emergencies can be reported to our 24-hour maintenance emergency line at +1 (323) 205-5859.
Who pays for repairs in my unit?
We pay for general maintenance of your apartment. You will only be billed for tenant-caused damages.
What happens when if lose my keys?
If you need to replace your keys during normal business hours, you can pick up a new set of keys at our office for $5.00 per key. Keys can only be released to tenants, and the tenant must bring identification. If you are locked out after hours, please call the emergency line, and we will send a maintenance person to let you into your unit. There is a charge for after-hours lock outs.
Can I really trust the maintenance staff in my unit?
Optima Enterprises has been in business for over 20 years. Most of our maintenance personnel have been with our company for several years! During this time, we have not had a single report of theft by our maintenance workers in any of the units we manage.
How long is the lease term?
All leases are a minimum of one year, unless otherwise noted.
What is the penalty for leaving my lease early?
We charge a $350.00 administration fee, plus advertising fees and any loss of rent until the unit gets rented again. We understand that there are instances or emergencies that occur, and we will try our best to work with you in these situations.
What do I do if my roommate leaves, but I am staying?
Contact us at least 30 days before they leave. New roommates will have to submit an application and get approved before signing a lease. There may be a fee involved, depending on your lease. If you choose not to have a replacement roommate, you are responsible for the entire rent amount.
What happens to my security deposit if a roommate leaves, but I stay?
Your deposit is a joint deposit that remains with the unit until it is vacated. It is the responsibility of the new roommate or the remaining tenant to refund the portion of the deposit to the vacating tenant. Contact us for guidance on what deductions to apply, if needed. We only issue deposit refunds when all the tenants move out.
What is a Security Deposit?
A security deposit is insurance against anything that might go wrong in your unit while you are a resident. After the move-out inspection, we will determine who is responsible to bring the property back to the condition it was in prior to you moving in.
Can a security deposit be used for the last month’s rent?
No. If a tenant has not specifically paid the last month’s rent when they moved in, they must pay their regular rent during his last month of tenancy. However, a landlord may use the security deposit if the tenant defaults by not paying all of his rent before he moves out (Civil Code Section 1950.5 (b)(1).
What is the Systematic Code Enforcement Program (SCEP)?
Systematic Code Enforcement Program (SCEP) was established to guarantee,

through systematic inspections, that those who reside in rental units in Los Angeles

have a safe, livable space which meets the City & State codes for habitability. The SCEP affects tenants who reside in units within boundaries of the City of Los Angeles, including the neighborhoods of Hollywood, Marina del Rey, Palms, & Venice. As of 1/1/2005, and all subsequent years, a landlord may collect the annual SCEP fee (for units subject to the Rent Stabilization Ordinance, RSO) from the tenant of the rental unit on a monthly or yearly basis.

Can I install a satellite dish on the roof?
Please contact us as installing certain types of cables or a satellite dish can sometimes requires an extra security deposit and fulfilling all of the terms and conditions in our “Satellite Addendum”.

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